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Customer Feedback

Here is some feedback sent to us either unprompted or in response to our post-sale quick feedback questionnaire. We had never heard of nor had any connection with any of the following until they became our customers, and each has kindly given us permission for their opinions to be reproduced here.

I just wanted to drop you a note to say thank you for a truly exceptional customer experience and fabulous product.

I can only imagine this is a real passion of yours, and I have wondered what has driven you to make this product with so much thought and appreciation of the category. Whatever your reasons, rest assured…You’ve nailed it.

But that’s only half the battle, not only was I impressed with the build and quality of the shelves, but to include the drill bits and everything else needed to seamlessly fix the shelves (I’m no DIY expert) made the job so much easier.

Add to that the excellent comms throughout, the sturdy packaging and clear fitting instructions, I can honestly say this was the best transaction for a household DIY item I have ever had (and I’ve done a lot of this sort of thing over the last 10 years!)

I would not hesitate to recommend you to others, in a heartbeat.

Thank you for making this a pleasure.

Adam Griffin, Bromley

I would like to give some feed back on our Alcove shelving. We have been delighted with the service firstly and the product is amazing. We have previously had floating shelves and they were useless. The shelfbar design is faultless! We shy away from DIY but these are so simple to install with very comprehensive instructions, you really can’t go wrong. Thank you Shelfbar!

Mrs Aston

I just wanted to drop you a quick note to say thank you for our lovely shelves!  They arrived in good time on Friday as promised.  I had them all up and filled by the end of the day and primed by lunch time on Saturday.  We’re going to get the room decorated in the next couple of weeks so I haven’t properly painted them, but they just look great.

I found your instructions very useful and the pack including sanding and a drill bit really beyond what I was expecting.  They were so easy to put up and although I’ve never used flexible filler before, I found it straightforward to do (with the help of YouTube!)

I really wavered about putting them up myself and nearly booked someone to do it for me, but once they arrived and I’d read through the instructions, I was pretty sure I’d be able to handle it and I am delighted with the results.

So thanks again

Caroline Rayfield, Twickenham 

I just wanted to say a huge thank you for the shelves. You have offered such a helpful and professional service right from your personal phone call to help with measurements, through to delivery so they were here in time for our carpenter!
I’m so impressed with the shelves. They are solid and look absolutely fantastic. Your clear instructions made them a breeze to put up, just like you said!
We will be recommending Shelfbar far and wide!

Isobel Willison, Bradford on Avon

Yes, very happy – we bought the one narrow shelf to go over a fireplace alcove, it fits very well, was very simple to install and feels solid despite the fact that I installed it! I really liked the fact that you provided the whole installation kit, for an amateur it gives a lot of confidence to know that we’re using the right drill bits, screw sizes etc. The service you provide feels like you’ve thought through every little detail and again gives a lot of confidence. I can’t think of anything you could do to improve, just don’t lose the attention to detail that you’ve got now! I would definitely buy the product again.

Mahua Nandi , London

In response to your feedback request, I found the instructions clear and helpful, also I was pleased to find everything I needed included in the pack. The shelves look really good and it was useful to be able to adjust the distance between the shelves to suit the space available. I would certainly recommend the shelves to others, and would buy from you again if I have any further requirements.

Brian Swallow, Huddersfield

I was incredibly impressed with the service, quality and fittings for the shelves you supplied. They look amazing and I am very pleased with the end result. I would have no hesitation in recommending you to my friends and family!

Michael Durbridge, Berkshire

I was very happy how I was dealt with by Shelfbar from start to finish. I had a 1 to 1 email service when sending in my sizes and pricing options that I found was tailored exactly to me, and not some generic response. I was given plenty of options and this helped my decision easier. The product came expertly packed with all instructions that made it simple to install and set up. I would strongly recommend Shelfbar to future customers.

Michael Finch Sheffield , Yorkshire

Really happy with the quality of your product – I needed some heavy duty shelves for my office but wanted them to look good too. This product ticks all those boxes! I was also really impressed with the tools included – a nice surprise/service. I am a DIY novice and got a friend to help me but having read through the instructions I think even I might have been able to put them up. Really comprehensive and very clear. Thank you!!

Sarah Holmes, Herts

Just a short note to say how delighted I am with the 2 part bespoke sized book shelf you manufactured for me. Unpacked, put up with ease (even for a DIY amateur), now painted, sanded and fully loaded. The comprehensive instructions were spot on and the biscuit jointing aligned perfectly. When empty it all but disappeared from view, which is exactly the effect we were looking for. A splendid product and terribly well engineered. Many Thanks .

Gary Baldwin

Yes, the shelf is super. Easy and quick to fit and now painted white. Would certainly buy again. Couldn’t find anything similar (ie right length, curved edges and floating) in any local diy store and wasted valuable time and diesel going round them all before finding your website. Thanks for your help.

Ken Slee, York

Just to let you know that I received the alcove shelves safely and securely and I have fitted them. My son is a carpenter and assumed he would have to fit them for me, but with such superb instructions I fitted them myself (secretly), while he was out (I am quite a practical person anyway). I found the ordering process, delivery and instructions all very clear and simple and am very pleased with the assistance you were happy to provide in getting them right for me. They fit perfectly with no on-site adjustments required, are caulked and ready for painting and I am thrilled with the look of them. The instructions couldn’t have been clearer, or more easy to follow and probably the best DIY product I have ever purchased. Thank you to you and your team!

Mrs P Reynolds, Surrey

I am very happy with my alcove shelves. Three things stood out: 1. The quality of the product is fantastic. The finished look is excellent. 2. The ease of installation is a revelation. Far easier than bracketed shelves. 3. Telephone and email communication from Shelbar is first class. Measuring and installation questions were answered promptly and clearly.

Simon De La Hoyde, Dorking, Surrey

The shelves look fantastic in my kitchen, my partner even managed to put them up by himself (with a little help from me) and he is not a diyer. The drill has been sitting in the hut for years, unused. Thanks again, great shelves at a fantastic price. I would definitely recommend your company to family and friends.

Julie Wardrope, Ayrshire

I am extremely happy with my bookshelves, thank you. Philip was very helpful throughout the process, taking the time to talk me through my options on the phone and sending me a personalised quote. I also appreciated how thorough your assembly instructions were and how quickly I received my delivery. I will certainly purchase from Shelfbar again in the future and have no hesitation in recommending your service to others.

S Hughes, London

I’m pleased to attach some pictures of my new oak shelves which I’m delighted with. They match my kitchen work surfaces perfectly. The quality is great, your instructions were very clear and comprehensive and you supplied everything that was needed to put them up, which turned out to be very easy indeed. The fixing system was very good. I finished them with Danish Oil the same as the work surface and they look great. I would definitely buy your products again.

Jon Fraser, Birmingham

Thought we would let you know that the shelves are up. They look absolutely fantastic. We would like to thank you for your excellent customer service & the information you supplied was second to none. We would not hesitate to recommend this product. We will probably order some more in the new year. Wishing you a very merry christmas & a happy new year.

Mr G Wilkins, Gosport, Hampshire

I have very rarely written to a firm to say how good their product is but I just had to write to you. I am a 49 year old woman and fitting of 3 of your shelves was my first bit of DIY. The whole process was exactly as your instructions said, all necessary components were provided down to the drill bit and the rawlplugs and the shelves look really good. Thank you Shelfbar.

Mrs A. Inman, Bolton, Lancs

It was a pleasure to deal with Shelfbar. All questions were dealt with quickly and efficiently, and Shelfbar were very happy to meet my requests for non-standard shelves. I will certainly use Shelfbar again, and the shelves look superb.

David Coombes, Bristol

I just wanted to say how impressed I was with the bookshelf kit that I ordered recently. It was a joy to find a fitting guide that was comprehensive and easy to follow, the instructions would be clear enough for even a complete diy novice to follow with confidence. To find things like wire cutters, nail punch, sanding pad, drill bit and rawl plugs included with the shelves was a pleasant surprise. The shelves are now installed, painted and loaded with books and look superb. I will definitely be ordering from you again and have already recommended shelfbar to a number of friends and colleagues.

Nick Allnutt, Kingston upon Thames, Surrey

The shelf set that I purchased has entirely lived up to my expectations – if not exceeded them. I was surprised and very impressed to find a punch, wire cutters, sanding pad etc included with the set. The instructions are wonderfully simple to absorb and the whole manufacture indicates a high degree of precision and innovation – it really is first rate. I will most definitely be placing further orders for book shelves and single shelves for use as radiator shelves

Richard Collard, Brentford, Middlesex

For Christmas I was given two sets of your bookcases. They are great. The thought and care which has gone in to the presentation, supply and packaging as well as the design of the product itself is remarkable and I have to say you have thought of everything any customer could need! Thank you very much . We are very impressed and will enjoy them for long into the future.

Vanessa Hibbert, Dorset

I finally installed the alcove shelves last weekend – I had waited as I thought I would need some help from my engineer Dad to get them fitted – but in fact I think I could have done the job on my own. I’m absolutely thrilled with them, they look great. The way they were packed & labelled was impressive. They were surprisingly easy to install – everything was well explained and straightforward – the only piece of equipment I didn’t have to hand was a spanner/socket for the coachscrews. I wouldn’t hesitate to buy them again & I will certainly recommend them to friends & family.

Cheryl McKeon Slater, Bristol

Sorry for the delay in response. I only put them up on Friday! All perfect Very happy Definitely will buy again. Thanks very much.

Mark Griffin, Brighton, Sussex

I have now installed my shelfbar alcove shelves and am really delighted with the result. This is an excellent product, extremely well engineered and straightforward to install. Apart from these attributes, I was very impressed by (and really appreciated) the helpful responses I received to my enquiries before I placed my order. Also, the shelves were received when promised, were extremely well packaged to avoid any damage and the installation instructions were first rate. All in all an excellent product which I would certainly use again and will recommend to friends.

Bill Stormont, Bath, Somerset

Dear Shelfbar We were very happy with our shelf which we wanted for a radiator shelf and it has done the job perfectly. We are more than pleased with the product and the exceptional service received. We would certainly buy the shelfbar again if required and would have no hesitation in recommending Shelfbar to anyone else.

Mrs Jean Osborne, Chatham, Kent

Hello Shelfbar, Yes I was very happy with my purchase, the service was good and I like the product especially as you provide the right size drill bit and all the necessary items. Once installed the product is very neat and I would buy Shelfbar again.

David Cook, Beaconsfield, Bucks

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About Shelfbar...

Do you want beautiful floating shelves – ranging from a small shelf positioned ‘just so’ to take everyday bits and pieces, or a larger shelf above a radiator...

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What Our Customers Say

Sarah Holmes

“ Really happy with the quality of your product - I needed some heavy duty shelves for my office but wanted them to look good too. This product ticks all those boxes! ”

Michael Durbridge

“ I was incredibly impressed with the service, quality and fittings for the shelves you supplied. They look amazing and I am very pleased with the end result. I would have no hesitation in recommending you to my friends and family! ”

Mrs Aston

“ We have been delighted with the service firstly and the product is amazing. We have previously had floating shelves and they were useless. The Shelfbar design is faultless! ”
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What Our Customers Say

floating shelf

Our unique design and fixing system

The Shelfbar® system works through a combination of a unique design and fixing system applied to the best quality engineered materials and manufacturing. All painting is after installation to achieve the best fully fitted finish. Not just for trade professionals, these high performance floating shelves can be successfully installed using everyday DIY skills

How strong are Shelfbar shelves?

We could answer this question in several ways, but we think “can they take my books?” is the load measure most people want to know.

All Shelfbar® designs have been tested on a range of solid wall and plasterboard surfaces and they can easily support as many books as can reasonably be fitted on them. With no bend, no wobble and no sag.

We have put some of our products through some additional extreme testing - Please take a look at the photos of these at How Strong?
strong floating shelves

Latest Blogs

single shelf without wires

Why Choose a Shelfbar Installation Kit?

Unique fixing system allows you to create your own high performance fully fitted floating shelves, strong to carry any reasonable book weight and elegant for precious item display. Select from a range of single, bookcase,…

Looking for a bespoke floating shelf or shelves ?

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